Your Customer Support Centre & FAQ

You can submit your RFQ list directly through our online RFQ form, email us at sales@smtbox.com, or upload a BOM spreadsheet. We process all requests promptly and provide a formal price quote within 24 hours.

We ship worldwide from our warehouse hubs using reliable express carriers including DHL, UPS, FedEx, and TNT. In-stock components are dispatched within 1-2 business days, with transit times averaging 3 to 7 business days depending on the destination. Tracking numbers are provided immediately upon dispatch.

Quality is our top priority. All nozzles, feeders, motors, and electronic boards undergo rigorous multi-point inspection by certified IPC technicians. We guarantee 100% genuine products, and all shipped components are backed by a comprehensive warranty and ISO compliance standards.

Yes, we specialize in B2B supply chain solutions, including volume discounts for contract manufacturers. We also have a dedicated global sourcing network to locate hard-to-find, end-of-life (EOL), and obsolete parts for Fuji, Yamaha, Panasonic, Juki, and other major SMT assembly brands.

We accept secure bank wire transfer (T/T), PayPal, major Credit Cards, and Western Union. For established B2B accounts, net payment terms may be approved after a credit review. All transactions are invoiced in USD or EUR with full customs documentation.

Description: The placement head fails to pick the component from the feeder, or the vacuum sensor detects insufficient negative pressure.

Root Causes: Worn rubber nozzle tip, dirty or clogged ceramic nozzle nozzle tip, incorrect feeder pick height, tape cover tension too tight.

Step-by-Step Resolution:

1. Clean the nozzle tip with high-purity isopropyl alcohol and blow out debris with compressed air.
2. Inspect the nozzle tip for chips or wear. Replace with high-quality aftermarket SMT nozzles from SMTBOX if necessary.
3. Verify feeder calibration. Adjust the pick height parameter in the mounter software (incrementally by 0.05mm).
4. Ensure the tape cover moves smoothly and does not bind the component tape.

Description: Motorized or pneumatic feeder fails to advance tape or component pitch mismatch occurs.

Root Causes: Solder dust build-up in drive gears, weak feeder springs, worn tape advance pawl, incorrect pitch setting.

Step-by-Step Resolution:

1. Remove the feeder and blow out gear dust with clean, dry compressed air.
2. Manually test the tape advance mechanism to locate friction points.
3. Replace worn tape advance pawls or weak feeder springs using SMTBOX compatible feeder spare parts.
4. Verify pitch parameters in mounter recipe (e.g. 2mm vs 4mm pitch).

Description: Vacuum pressure drop during component travel from feeder to mounter head, resulting in dropped parts.

Root Causes: Clogged vacuum filter, leak in placement head O-rings, solenoid valve malfunction.

Step-by-Step Resolution:

1. Inspect the head vacuum filter. Replace if grey or contaminated with flux fumes.
2. Check placement head O-rings for cracking. Apply a micro-layer of clean SMT grease or replace the O-rings.
3. Cycle the solenoid valve via mounter software diagnostics to verify correct electronic clicking and sealing.
4. Swap in high-performance SMTBOX compatible mounter filters.

Description: Laser centering system fails to identify component outline, causing placement stop.

Root Causes: Solder dust on the laser lens, scratched nozzle reflection surface, bent nozzle holder shaft.

Step-by-Step Resolution:

1. Gently wipe the laser emitter and receiver lenses with a clean optical lens cloth.
2. Inspect the nozzle body for scratches or flux residue. Clean or replace with Juki ESD-safe nozzles from SMTBOX.
3. Run nozzle run-out calibration to check if the holder shaft is bent.